Certificate III in Frontline Management

OVERVIEW - provide basic leadership to small groups

  • Unit leader
  • Leading Hand.
  • Leader or Supervisor of a Work Team

 

This Certificate III in Frontline Management at this level frontline managers provide basic leadership and guidance to small groups of others and have limited responsibility for the effective functioning and performance of a unit and its work outcomes. 

Units to achieve Certificate III in Frontline Management BSB31207 

Details in PDF format

Total number of units = 6

  • 4 core units plus
  • 2 elective units
  • At least 2 of the core units must be selected from the Frontline Management units in the range of Core Units listed below and BSBCMN311B Maintain workplace safety.
  • At least 1 of the elective units must be selected from the Frontline Management units listed below.

Core Units

Common

BSBCMN311B Maintain workplace safety

Frontline Management

BSBFLM303C Contribute to effective workplace relationships
BSBFLM305C Support operational plan
BSBFLM312B Contribute to team effectiveness

Workplace Effectiveness

BSBWOR301A Organise personal work priorities and development

Elective Units

Customer Service

BSBCUS301A Deliver and monitor a service to customers

Innovation

BSBINN301A Promote innovation in a team environment

IT Use

BSBITU203A Communicate electronically

Frontline Management

BSBFLM306C Provide workplace information and resourcing plans
BSBFLM309C Support continuous improvement systems and processes
BSBFLM311C Support a workplace learning environment

Management

BSBMGT404A Lead and facilitate off-site staff

Project Management

BSBPMG510A Manage projects

Risk Management

BSBRSK401A Identify risk and apply risk management processes

 

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Last Updated: May 23, 2011

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