Certificate IV in Frontline Management

 Overview - provide leadership and guidance to a team

  • Coordinator,
  • Leading Hand,
  • Supervisor,
  • Team Leader.

 

This Certificate IV in Frontline Management at this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

 

Cerificate IV in Frontline Management
Govt Funded** Federal - Nominal term 24 months $4,000** if eligible Course cost $ on application
Diploma Delivery Flexible distance, correspondence and online Course Support Expert online and teacher support
Pre-requisites None Preferred* Vocational experience, Certificate III Frontline Management
Enrolment Are you Eligible for funding  Resources Required Phone, internet, email
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Details in PDF format

Units to acheive Certificate IV in Frontline Manaement BSB40807 

Total number of units = 10
4 core units plus
6 elective units
  • At least 3 of the elective units must be selected from the elective units listed below .
  • The other 3 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Core Units

Management

BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan

Occupational Health and Safety

BSBOHS407A Monitor a safe workplace

Workplace Effectiveness

BSBWOR402A Promote team effectiveness 

Elective Units

Customer Service

BSBCUS401A Coordinate implementation of customer service strategies
BSBCUS402A Address customer needs
BSBCUS403A Implement customer service standards

Financial Administration

BSBFIA402A Report on financial activity

General Administration

BSBADM409A Coordinate business resources

Information Management

BSBINM401A Implement workplace information system

Innovation

BSBINN301A Promote innovation in a team environment

Interpersonal Communication

BSBCMM401A Make a presentation

IT Support

BSBITS401A Maintain business technology

Management

BSBMGT403A Implement continuous improvement
BSBMGT404A Lead and facilitate off-site staff

Marketing

BSBMKG413A Promote products and services

Project Management

BSBPMG510A Manage projects

Relationship Management

BSBREL401A Establish networks

Research

BSBRES401A Analyse and present research information

Risk Management

BSBRSK401A Identify risk and apply risk management processes

Workplace Effectiveness

BSBWOR401A Establish effective workplace relationships
BSBWOR404A Develop work priorities

Writing

BSBWRT401A Write complex documents
Last Updated: May 23, 2011

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