Job titles for graduates in this qualification area include: 

•  Analyst,
• Quality Assurance Coordinator or Manager,
• Scheduler,
• Subject Matter Expert/Coach,
• Team Leader.

Some of the skills gained from this Certificate IV in Customer Contact will include organisational leadership, quality management, safety and risk management, coordination and implementation of customer service strategies, human resource management, project management and much more .....read more.

Job roles and titles will vary across different industry sectors and include:

• Customer Sales and/or Service Advisor,
• Data Entry Operator,
• General Clerk,
• Payroll Officer,
• Typist,
• Word Processing Operator.

This Certificate III in Customer Contact reflects the role of individuals who apply a broad range of skills in a varied work environment using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.....read more