Certificate III in Business Administration

Overview - produce documents and build customer relationships

Roles within a Business  vary across different industry sectors.

  • Customer Service Advisor,
  • Data Entry Operator,
  • General Clerk,
  • Payroll Officer,
  • Typist,
  • Word Processing Operator. 
  • Receptionist  
  • Team leader in an office environment                       

 

Certificate III in Business Administration provides you with the skills required to perform common business-related tasks such as producing documents and building customer relationships.

Certificate III in Business Administration
Diploma Delivery
distance education, correspondence, e-learning
 Course Support Online course and teacher support
Pre-requisites None Preferred* Vocational experince, Certificate II in Business
Enrolment At any time Resources Required Phone, internet, email
Duration  24 months - mabe completed sooner RPL  Yes
Funded *Possible state and federal *may change without notice

Are you Eligible
Cost - ddependent on
  Training Organisation Course Delivery

Single or group participants
Contact Contact

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Course Units in PDF

 

Qualification

Total number of units = 13

  • 2 core units plus
  • 7 administration units selected from the administration units listed below plus
  • 4 electives selected from the remaining administration units, the generic business elective units listed below or from an equivalent AQF qualification in the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, a maximum of 2 electives may be selected from a Certificate II or Certificate IV qualification.

Core Units

IT Use

BSBITU307A Develop keyboarding speed and accuracy
Occupational Health and Safety
BSBOHS201A Participate in OHS processes

Administration Units

Financial Administration
Process payroll
Process accounts payable and receivable
Maintain a general ledger

General Administration

Organise schedules

IT Use

Create electronic presentations
Design and produce text documents
Produce spreadsheets
Design and produce business documents
 Produce desktop published documents

Writing

Write simple documents

Generic Business Elective Units

Customer Service

Deliver and monitor a service to customers

Diversity

Work effectively with diversity

Financial Administration

Maintain financial records

General Administration

Produce texts from notes
Produce texts from audio transcription
Maintain business resources

Information Management

Organise workplace information
Utilise a knowledge management system
Handle receipt and despatch of information

Innovation

Contribute to workplace innovation

Intellectual Property

Comply with organisational requirements for protection and use of intellectual property

Interpersonal Communication

Process customer complaints

IT Use

Create and use databases
Conduct online transactions

Occupational Health and Safety

Monitor a safe workplace

Product Skills and Advice

Recommend products and services

Sustainability

Participate in environmentally sustainable work practices

Workplace Effectiveness

Use business technology
Organise personal work priorities and development
Work effectively as an off-site worker
 
Last Updated: May 23, 2011

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