What is administration

Business administration consists of a process of organising people and resources efficiently through:

• Administrators, broadly speaking, engage in a common set of functions:
  • Planningis deciding in advance what to do, how to do it, when to do it, and who should do it.
  • Organising involves identifying responsibilities to be performed, grouping responsibilities into departments or divisions, and specifying organizational relationships.
  • Staffing- involves determining staffing needs, training and development, writing job descriptions, recruiting and interviewing people to fill positions.
  • Managing employees – through motivation, support and direction to achieve the correct balance between staff needs and economic production.
  • Monitoringto evaluate quality and deviations from a businesses plans and goals plan.
  • Budgeting - administrative functions that provide business  budget controls.
• Administration Staff such as Customer Service Advisors, Data Entry Operator,   General Clerk …..,  

Overview - administer meetings, documents and systems

Roles vary in  different industry sectors. Possible job titles relevant to this qualification include:

• Administration Manager,
• General Office Manager,
• Office Manager.
• Departmental Office Manager in large corporation
  

Diploma of Business Administration -  provides you with a planning and organisational skills to manage documents, meetings and administration systems.

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Overview - produce documents and build customer relationships

Roles within a Business  vary across different industry sectors.

• Customer Service Advisor,
• Data Entry Operator,
• General Clerk,
• Payroll Officer,
• Typist,
• Word Processing Operator. 
• Receptionist  
• Team leader in an office environment                       
  

Certificate III in Business Administration provides you with the skills required to perform common business-related tasks such as producing documents and building customer relationships.

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